Privacy Policy

At Erebus Works, we respect your trust and protect your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you browse our website or purchase our comics and merchandise.

1. Who We Are

Erebus Works is a creative studio that publishes and sells original comics and related merchandise.

Contact: erebusworks@gmail.com | +91 96772 63140

Address: No. 2, Sivasakthi Colony, Villivakkam, Chennai 600049, Tamil Nadu, India

2. Information We Collect

We collect only what is necessary to serve you:

Personal details: name, email, phone number, shipping address.
Payment data: handled securely by third-party gateways (we never store full card or UPI details).
Usage data: basic analytics such as pages visited and time spent, to improve site performance.
Communication data: messages or emails you send for support or feedback.

3. How We Use Your Information

We use your data to:

Process orders and deliver products.
Provide updates and resolve support requests.
Improve our comics, website, and user experience.
Maintain legal and accounting records.

We do not sell or rent your personal data to anyone.

4. Payments

All online payments are processed through secure, PCI-DSS-compliant Indian gateways (e.g., CCAvenue or equivalent).

Your payment information is encrypted and processed directly by the gateway; we never see or store it.

5. Shipping & Returns

Your name, phone number, and address are shared only with our authorised courier partners to complete delivery.

They may not use this data for any other purpose.

6. Data Retention

We keep essential order and communication records for statutory and accounting purposes.

You may request deletion of your data at any time (except where retention is required by law) by emailing erebusworks@gmail.com.

7. Your Rights

Under the Digital Personal Data Protection Act 2023 and the IT Rules 2011, you may:

Access or correct your personal information.
Withdraw consent to processing (may limit services).
Request deletion of personal data once legal obligations are met.

Write to erebusworks@gmail.com with the subject “Privacy Request” to exercise these rights.

8. Cookies & Analytics

We use minimal cookies for preferences and performance.

You can disable cookies in your browser; some features may not work correctly without them.

9. Data Security

We apply reasonable physical, digital, and managerial safeguards to protect your data from loss or misuse.

No online transmission is fully secure; by using our site, you accept this inherent risk.

10. Links to Other Sites

Our website may link to third-party services such as payment processors or social media.

Their content and privacy practices are beyond our control; please review their policies separately.

11. Children and Young Readers

Our comics are suitable for readers aged 13 and above.

We do not knowingly collect personal data from children under 13.

If you are between 13 and 18, please use the site or make purchases with the consent of a parent or guardian.

If we learn that we have collected information from anyone under 13 without consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically.

A revised version with a new “Last Updated” date will be posted on our site.

Continued use after such updates means you accept the revised policy.

13. Grievance Officer

In compliance with the IT Act 2000 and E-Commerce Rules 2020, you can contact our grievance officer for privacy or order concerns:

Name: Adithiya (Proprietor, Erebus Works)

Email: erebusworks@gmail.com

Phone / WhatsApp: +91 96772 63140